Privacy
Privacy policy
Short, because there is little to describe. We cannot leak, sell or hand over what we never collected.
Last updated November 2026
What we collect
- An email address. Used for invoices, server access details and support. It does not need to carry your name.
- Order records. Which server you rent, when it was ordered and when it renews.
- Payment records. The invoice amount, the coin, and the transaction reference on the blockchain.
- Support messages. Whatever you write to us, so we can answer it.
What we never ask for
- Your name, postal address or phone number.
- Identity documents or any form of verification.
- Card numbers or bank details. We do not accept them.
This website
This site sets no cookies of its own and uses no analytics, advertising or tracking scripts. It is delivered through Cloudflare's network, which processes your IP address and request details in order to serve the pages and protect the site from attacks. We do not keep visitor logs of our own.
Your server
The machine you rent is single-tenant and you hold root. We do not log in to it, inspect its disks or monitor its contents. The network it sits on sees what any network operator sees: traffic volume and the addresses involved, which is how DDoS filtering and bandwidth accounting work. If you want your data to be unreadable to everyone but you, encrypt the disks. We recommend it.
Who we share it with
We do not sell, rent or trade customer data. The server itself is provisioned in a data centre in the Netherlands; the facility operator receives the technical details needed to build and connect the machine, not your email address.
Legal requests
Foreign takedown notices, including DMCA notices, are not legal orders where the servers operate and we do not act on them. If we are served with a valid, binding order from a court with jurisdiction over us, we comply with its exact scope and no further. What we can hand over is limited to the list at the top of this page.
Retention and deletion
Order and payment records are kept while your service is active and for as long afterwards as accounting rules require. You can ask us to delete your account and support history at any time by writing to support@privatum.host from the address on the account.
Changes
If this policy changes in a way that collects more than it does today, Privatum will tell existing customers by email before it takes effect.