Terms of service

Last updated November 2026

1. The agreement

These terms apply between you and Privatum ("we") whenever you order or use a service from us. Paying an invoice means you accept them, together with the abuse policy and the privacy policy.

2. Your account

Your account is identified by an email address. Whoever controls that address controls the account, so keep it secure and reachable. We send invoices, access details and notices there and treat them as delivered once sent.

3. The service

We provide the dedicated server described on your invoice, with power, network connectivity and DDoS mitigation. Delivery times shown on the site are targets that start when payment is confirmed. You are responsible for everything that runs on the server, including its security, software licences and backups. We do not back up customer servers.

4. Payment and renewal

Services are prepaid monthly in cryptocurrency. Prices are set in US dollars and exclude network fees. We issue a renewal invoice before each due date. Nothing is charged automatically; if a renewal invoice is not paid by its due date, the service may be suspended and, after 3 further days, terminated and the disks wiped.

5. Cancellation and refunds

You can cancel at any time by not renewing or by emailing us. Paid periods are not refunded on cancellation. If we fail to deliver a server you paid for, or terminate a service without cause, we refund the unused portion in the coin you paid with.

6. Acceptable use

You must follow the abuse policy. We may suspend or terminate a service that breaches it, as described there. Services terminated for a breach are not refunded.

7. Availability

We work to keep every service online but do not promise uninterrupted availability. Planned maintenance is announced by email where practical. Hardware faults are repaired or the hardware replaced at our cost.

8. Your data

Data on your server is yours. When a service ends, for any reason, the disks are wiped and the data cannot be recovered. Take your copies before the end date.

9. Liability

The service is provided as is. To the extent the law allows, our total liability for any claim is limited to the amount you paid for the affected service in the month the claim arose, and we are not liable for lost data, lost profit or indirect loss.

10. Changes

We may update these terms. Changes that affect existing customers are announced by email at least 14 days before they take effect, and you may cancel if you do not accept them.

Contact

Questions about these terms: support@privatum.host.